Operational Excellence

Operational Excellence

Operational excellence is a factor of utmost importance for the business strategy implementation and the achievement of the Company’s business objectives.  Its key role is obvious in recognizing, initiating and implementation of all changes and improvements that may be necessary in the Company management system. This also covers the relations with our customers and the selected suppliers, respectively.

Quality

Ericsson Nikola Tesla ensures its successful business performance by applying the principles of the Total Quality Management (TQM).  With each its activity the Company strives to the operational /business excellence. This implies reaching a high level of the organizational maturity and capability of processes applied. The company aspirations turned to high professional level in performance, where all key processes are optimally applied and improved throughout all organizational units. Thus, the company wishes to reach its objective, and that is, satisfied customers.

The Total Quality Management principles enable permanent improvements in which participate all company employees. The key factor, enabling such a way of working is the integrated management system.  It is a prerequisite to achieve the operational/business excellence that may result in the increased satisfaction of our customers who by the company products, solutions and services.


Certificates Granted to ETK

Ericsson Nikola Tesla d.d. stands for World Class Quality in all areas of its business.

Certificates    
Valid until  ORGANIZATION STANDARD CERTIFICATION BODY
2018 ETK Research&Development Center ISO 9001:2008 SIQ, Ljubljana
2017 Ericsson Group ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Intertek
2017 Ericsson Region Western & Central Europe ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Intertek
2019 Ericsson Nikola Tesla ISO/IEC 27001:2013 EY CertifyPoint
Other
Valid until  ORGANIZATION STANDARD CERTIFICATION BODY
2005 Ericsson Nikola Tesla d.d. Recognised for Excellence EFQM

Ericsson Nikola Tesla achieved Recognised for Excellence level given by the European Foundation for Quality Management (EFQM).


Customer Satisfaction Program

Customer Satisfaction has been recognized as one of the most important factors of success. Satisfied customers are more loyal and stay longer with the same supplier.

The purpose of the Ericsson Customer Satisfaction Program is to collect feedback from customers about Ericsson’s performance as a supplier. The feedback will be collected and managed in a uniform way.

The Customer Satisfaction Process is part of the Sales & Marketing Process. The process is divided into five main areas: analysis, prioritization, improvement planning, internal and external Commitment and execution.