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Ericsson: zero-touch could herald a new era in service provider customer interaction

  Categories: Trends

New Ericsson Consumer & IndustryLab Insight Report explores the future of customer interactions with telecom service providers. Consumers expect telecom service providers to match leading digital consumer experiences. Telecom service providers can leapfrog to a zero-touch customer experience future, using AI and automation to preempt consumer needs and solve issues with minimal effort.

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