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Ericsson Nikola Tesla Group and Hrvatski Telekom together in times of multiple crises

  Categories: Portfolio

Much as the majority of countries around the globe, Croatia is faced with COVID-19 pandemic that re-shapes our lives by the introduction of measures aimed to contain and prevent the spread of the virus and protect citizens’ lives. From the onset of the pandemic in Croatia, Ericsson Nikola Tesla Group quickly adapted to new circumstances and introduced required protective measures to safeguard the health and wellbeing of our customers, partners, employees and all citizens.

We have been witnessing how the global life in lockdown increases human need to connect and at the same time forces businesses to embrace digital transformation, which in turn intensifies pressure on telecommunication networks. What is nowadays critical infrastructure for public services, businesses and connectivity in Croatia as well as elsewhere cannot be left unattended even at times like these when the majority of people are working from home. Therefore, Ericsson Nikola Tesla Group has continued its work to support our customers’ networks to ensure their stability and availability.

Our employees supporting our customer Hrvatski Telekom (HT) faced an even greater challenge when Zagreb and surroundings were struck by a series of earthquakes on March 22. The first earthquake of magnitude 5.5 on the Richter scale, the strongest in the past 140 years, was followed by another of magnitude 5.0 and a series of no less than 70 smaller ones in the following 48 hours.

After the earthquake

Our customer support team found themselves having to deal with urgent earthquake-related customer demand amid two conflicting yet concurring crises, one requiring people to stay indoors and maintain social distancing and the other forcing them out into what developed into a snowstorm.

Many buildings in the capital cracked, walls and rooftops were damaged, the top of one of the two spires of Zagreb’s cathedral collapsed. Streets were littered with debris. The main HT center with critical routers for internet traffic located in the central part of Zagreb, suffered significant damage followed by big fire in which battery packs and UPS were destroyed among other critical equipment.

Ericsson Nikola Tesla Servisi maintenance and power installation team equipped with COVID-19 protective kit immediately went to the site to enable a bypass connection. Following the implementation of a workaround solution, our customer’s services once again became available to their end users within only hours since the fire has been extinguished.

Given the extent of damage, the team continued to work, day in, day out to restore the system and affected site to its original state throughout the following week.

The comprehensive recovery activities included among other restoration of UPSs and batteries with their carriers as well as extensive re-cabling and reconnection of some 200 optical patch cord links. The customer appreciated our quick and efficient response to this urgent call to action and we received plentiful positive feedback from HT CEO and CTO and many other colleagues on the customer side that can be summed up in the following two sentences: “We thank you for your extraordinary support during these tough times. Respect to all of you.”

Ericsson Nikola Tesla Communications

   

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